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Part of Show&Tell@Vinted - 4 groups

CS Connect

43 members · Public group

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What we’re about

A dedicated community for Customer Support professionals to discuss support-specific matters, share best practices, and learn from peers across companies. Engage with people from various career paths through focused meetups and panel discussions that offer deeper, Customer Support context-oriented conversations.

Upcoming events

1

Wed, Nov 26 · 6:30 PM EET
Customer Support at work: roles and roadblocks
Vinted, Švitrigailos g. 13, Vilnius, LT
Customer Support (CS) is evolving fast and shifting from a perceived cost centre to a strategic driver of product quality and members’ loyalty. Join leaders from various backgrounds for a candid conversation on how different organisations define CS - its purpose, importance, impact, and the “why” behind it.

We’ll unpack the dynamics between CS and the rest of the organisation, exploring diverse perspectives on the value CS creates across the member journey and the business.
25 attendees

Organizers

Vinted and 2 others

Members

43

Related topics

Quality Assurance

Operational Excellence

Operations Management

Customer Development

Business Process Improvement

Customer Satisfaction

Customer Experience

QA Tools and Practices

Business Operations

Customer Retention

Customer Success Management

Customer Engagement

Conversational AI